The card restoration report, and what it should contain

The report is the document that goes back with the card to its owner. It says what you found, what you did and what you decided not to do. For the client it is proof of the work; for you it is the ready answer if, six months later, someone disputes a treatment.

Written by hand, a proper report takes more than an hour for a single card. In Registro it is already written when you finish working, because it comes from the files you filled in while you worked.

What a report should contain

The card's identity

Game, set, number, language, edition, any existing grade and the value declared by the client. Plus the file code, which ties the report to the commission and the photographs.

Condition on arrival

The defects found at diagnosis, numbered and placed on the photograph: not "scratches on the front", but "defect 3: scratch on the coating, top right quadrant, level 2". The initial photos, in diffuse and raking light.

Treatments carried out

For every defect treated: the procedure, the materials, the time and the working parameters you logged as you worked.

The outcome, defect by defect

This is what separates a report from a receipt. Every defect gets one of these outcomes:

• resolved;
• improved;
• unchanged;
• not treated, with the reason.

In Registro each outcome has its own label and icon, so the report reads clearly even printed in black and white.

Before and after

The final photographs with the same framing and the same light as the initial ones, side by side. An honest comparison also shows what has not changed.

Estimates, labelled as estimates

If the client asks for your view on grading, it goes in a separate section and is called what it is: a technical estimate, not a promise. No restoration guarantees a grade, and grading companies may reject or flag a card that shows signs of work. Saying so clearly in the report protects you before it protects the client.

How Registro writes the report

Everything it needs is already in the card file: the defects marked at diagnosis, the treatment plan, the logged work, the before and after photos. At the final check you set the outcome of each defect, and the report is generated as a PDF:

• with your logo, colours, signature and stamp, without Registro's name;
• in the client's language, among Italian, English, French, German and Spanish;
• unchangeable: once sent it cannot be edited, and it stays in the commission's archive.

You read it through and sign it. The client finds it in their area and receives it by email.

The report closes a path that starts with the quote: if the quote is done well, the report is almost written.

Frequently asked questions

Can I add my own notes to the report?

Yes. Free notes appear in the document in the language you wrote them in; the parts that come from the catalogue translate themselves into the client's language.

Can the client edit the report?

No. They read and download it; the document cannot be changed once sent.

Does the report say the card has been restored?

It says exactly what was done on each defect. Documenting treatments is the basis of transparency towards whoever buys the card in future, and towards grading companies.

Can I send a report for a card that was not treated?

Yes: a card assessed and returned without treatment still has its diagnosis and its "not treated" outcomes, with the reason.